Story of Change

Let Hafazah Smiles Again

Author: Paulus Enggal
Published: 05/06/2020

Hafazah, 50, lives with her two children in Kalijaga Timur village, Lombok Timur district. She works as a farm labourer where she earns about 250 rupees a day (A$5). Her son, Artik, is mentally handicapped and sometimes becomes upset and damages their neighbour’s property. She has wanted to get medical treatment for Artik in Mataram, the capital city, but has been unable to access these services due to not having any legal identity documents for herself or Artik.

This is common, according to local health workers, with many people from villages not able to access basic services and social protection programs without having the appropriate legal identity documents.

In 2017, the village government, with the support of the West Nusa Tenggara Child Protection Agency (LPA-NTB) and KOMPAK, established a Civil Registration Working Group. The group is made up of volunteers who help community members secure legal identity documents and provide information on the importance of having those documents.

The group was established in response to a district regulation on accelerating ownership of birth certificate documents[1]. KOMPAK and LPA-NTB have been providing assistance to the district government to implement the regulation by working with village governments to set up working groups, engage village civil registration officers, and promote the importance of obtaining legal identity documents.

To date, the Kalijaga Timur Working Group has assisted 1,333 villagers to secure legal identity documents. Among them are Hafazah and Artik who finally have birth certificates, family cards, and ID cards.

After securing all the required documents, Hafazah has now been able to admit Artik for free medical treatment at the Mutiara Sukma Hospital. In addition, the village government has helped cover her transportation costs using village funds. Hafazah and her family members are now included in the social protection database, meaning they now receive food and other services through the Ministry of Social Affairs’ Family Welfare Program.

Sateriadi, Head of the Lombok Timur Civil Registration Office, applauded the efforts of the many working groups helping to expand civil registry services. He noted how the Village-based Legal Identity Services (LABKD) program – which includes the formation of the working groups – has expedited his office’s mandate to provide administrative services to the community, especially the poor and vulnerable groups.

"At the moment, many elderly people, people with disabilities, and former migrant workers are taking care of their legal identity documents. This is because they are now aware of the benefits of getting them. Not to mention that the administration process is now faster," Sateriadi added.


[1] This Bupati Regulation has been revised to Bupati Regulation No. 30/2019 regarding the Acceleration of Ownership of Birth Certificate Documents through Education, Health and Village/Community.


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